We are here to help! You can reach us using any of the methods below:

• Call us at 682-286-5491

• Email us at info@groovecarwash.com.

• Submit an online request in the Contact Us form on the website

• Speak with the staff at the car wash

If we are unable to answer the phone when you call, please leave a detailed message. All voicemails are returned.

Memberships are sold using the kiosks at the car wash. Please drive the vehicle and bring the physical debit or credit card to be recharged for the membership.

Pull up to the kiosk and our attendant will walk you through the process. You’ll pay for your first month at that time and be able to wash immediately.

PLEASE NOTE: Due to different banking processes, we highly recommend inserting the physical card into the reader. Tap to pay payments may or may not be recharged due to your bank’s policies.

We are a cashless facility and only accept debit cards, credit cards and digital payments, like Google, Apple and Samsung Pay for single wash and membership purchases. We do not accept cash payments.

All of these payment methods can be used for purchasing single washes. Due to how different banks process tap to pay transactions, memberships should be purchased by inserting a physical card into the card reader to ensure recharges process successfully.

Groove Car Wash has a cashless, card-only system to provide a safer and more efficient experience for our customers. This system reduces the risks associated with handling cash and allows for quicker transactions, ensuring you get back on the road faster.

It is quick and easy to update your card used for monthly charges. Please bring the new card and pull up to the kiosk. Notify the attendant that you need to update the card on file and they will walk you through the process.

PLEASE NOTE: Due to different banking processes, we highly recommend inserting the physical card into the reader. Tap to pay payments may or may not recharge due to your bank’s policies.

Unfortunately, multiple vehicles cannot be used on one membership. If you have multiple vehicles, each vehicle will require its own membership. You can use the same member information, but each vehicle and its associated license plate needs its own membership.

Yes! You can switch between memberships at any time. You can use your preferred contact method and notify us to switch your plan.

This process will result in a prorated credit to your card on file if you downgrade or a prorated charge if you upgrade. Your recharge date will remain the same.

Upgrades and downgrades typically happen within 24 hours but may take up to seven days to process.

Yes, your membership can be pause for a period of time. You can elect to pause your membership and your recharge date will be pushed out equal to the requested timeframe.

For example, if you are supposed to recharge on Jan 1st but ask for a two month pause, your next recharge would be moved from Feb 1st to Apr 1st, which is two months out. At that time, it will recharge automatically and start back up.

If you decide to start washing before the scheduled unpause, just pull up to the kiosk in your membership vehicle. The system will ask if you want to stop the pause. If you say yes, it will charge your card on file and start your membership back up. That will be your new recharge date.

If you say no, you can purchase a single wash and not affect your scheduled unpause date.

Memberships may be cancelled at any time, but do require a 7-day notice and all required information to avoid future charges. If you wish to avoid future charges, be sure to submit all requested information more than seven days before your next recharge date.

Requests made within the 7-day notice period will be processed on a best efforts basis. Charges that occur in the notice period will not be refunded. You can wash for the remainder of your billing period. The membership will cancel at the end of that billing period.

We require the following information to ensure we cancel the correct membership:

• Member’s name and phone number

• Vehicle’s color, make, and model

• Vehicle’s license plate

To submit your cancellation request:

• Visit the site and complete a Termination Form.

• Call Customer Service at 682-286-5491 and provide the requested information.

• Email Customer Service at info@groovecarwash.com and provide the requested information.

• Submit a web request via Contact Us and provide the requested information.

Once we receive the requested information, we will process your request within seven days.

If we do not receive enough of the required information to process the request, we will contact you via phone or email to get it. If we are unable to obtain the required information, the membership will not be cancelled, and a new request with all information will need to be submitted.

We welcome corporate accounts and have years of experience helping other businesses maintain their fleets and clean their customer’s vehicles as part of their service.

Please contact Sarah Turner at saraht@groovecarwash.com or 469-676-8840 for a customized pricing plan.